Frequently Asked Questions

Additional Information

How can my company make a payment to MVAC?

Thank you for your interest in our virtual assistant. We offer several payment options to make it easy for our clients to pay for our services. Here are the payment methods we accept:

ACH Transfer: We allow clients to set up auto payments using ACH transfer. This is a fast, secure, and convenient way to make payments for our services. If you are interested in setting up auto payments using ACH transfer, please let us know and we will provide you with the necessary information to set this up.
Invoice and Bill Payment: We also offer invoice and bill payment options for our clients. We typically bill bi-weekly, and our invoices include payment instructions, such as payment due dates and payment methods. You can pay your invoices by mailing a check or by setting up a payment through your bank's online bill payment system.
Credit Card Payment: We also accept credit card payments. If you prefer to pay by credit card, please let us know and we will send you a payment link to make the payment online.

Please let us know which payment method you prefer, and we will provide you with the necessary information to make the payment. If you have any questions or concerns about our payment options, please do not hesitate to contact us.

How does MVAC ensure HIPAA Compliance?

We take HIPAA compliance very seriously to protect the privacy and security of our clients' protected health information (PHI). Here's how Medical Virtual Assistants Company (MVAC) ensures privacy and security of our clients and patients:

Training: All of our employees are trained on HIPAA regulations, including the Privacy Rule and Security Rule, and sign confidentiality agreements.
Policies and Procedures: We have implemented policies and procedures that are compliant with HIPAA regulations, including access controls, incident response plans, and regular risk assessments.
Encryption and Data Security: We use secure and encrypted technology platforms to communicate with our clients, and we regularly test and update our technology to ensure data security. We also have a central firewall to protect from cyberattacks and viruses.
Business Associate Agreements: We sign Business Associate Agreements (BAAs) with our clients, as required by HIPAA regulations, to ensure that we protect their PHI and adhere to their privacy policies.
Auditing and Monitoring: We conduct regular auditing and monitoring of our systems and processes to ensure that we are maintaining HIPAA compliance and that our clients' PHI is protected.

By implementing these measures and following best practices, we ensure privacy and security of our clients and able to provide our clients with a secure and confidential service.

What is the reliability of the MVAC workers?

We understand that reliability is a critical aspect of our service. Here's how we ensure the reliability of our employees:

Rigorous Hiring Process: We have a rigorous hiring process that includes background checks, reference checks, and skills assessments to ensure that we hire the most qualified and reliable employees.
Comprehensive Training: We provide comprehensive training to our employees to ensure that they understand the expectations of the job and the quality standards that we strive to uphold. Employers also have the opportunity to train the employees on the company's workflow and policies.
Performance Monitoring: We monitor the performance of our employees regularly to ensure that they are meeting the standards we have set for them.
Regular Communication: We maintain regular communication with our employees to ensure that they are aware of any changes to policies or procedures and to address any concerns or issues they may have.
Flexibility: We strive to provide a flexible work environment that allows our employees to balance their personal and professional responsibilities.

By implementing these measures and maintaining a strong commitment to reliability, we ensure that our employees are well-equipped to provide our clients with the highest level of service and support. Additionally, we take feedback from our clients seriously and use it to continuously improve our services, ensuring that our employees are meeting the expectations of our clients.

What's the stability of MVAC workers?

We strive to maintain a stable workforce to ensure that our clients receive consistent and high-quality services. Here's how we ensure stability of our employees:

Contract Duration: We typically contract workers for a period of 5 years. This provides our clients with the assurance that the same worker will be available to them for an extended period of time.
Non-Compliance Policy: Our policy is to allow workers to leave only if they are non-compliant with our policies or if there are other extenuating circumstances. This helps ensure that our clients can rely on a stable workforce that is committed to providing high-quality services.
Training and Development: We invest in our workers through comprehensive training and development programs. This helps ensure that our workers are well-equipped to perform their duties and remain committed to our organization.
Performance Monitoring: We regularly monitor the performance of our workers to ensure that they are meeting our high standards and to provide them with feedback to help them improve.

By implementing these measures, we ensure that our workforce is stable, committed, and capable of providing high-quality services to our clients. However, we also understand the importance of maintaining flexibility in our workforce and, if necessary, we can work with our clients to address any staffing needs that may arise.

Will there be any communication barriers with MVAC workers?

We require that all our employees to hold a bachelor's degree and speak fluent English to ensure that they are well-equipped to communicate effectively with our clients. We understand that effective communication is critical to the success of our service, and we take steps to minimize any potential communication barriers. Here's how we ensure effective communication between our remote workers and our clients:

Language Proficiency: We require that all of our workers have a high level of proficiency in the English language to ensure that they can effectively communicate with our clients.
Training: We provide comprehensive training to our workers on effective communication strategies, cultural sensitivity, and customer service to ensure that they are well-equipped to communicate effectively with our clients.
Monitoring and Feedback: We regularly monitor the performance of our workers and provide them with feedback to help them improve their communication skills and ensure that they are meeting our high standards.
Customer Support: We provide ongoing customer support to our clients to address any concerns or issues they may have related to communication.

By implementing these measures, we believe that we can minimize any potential communication barriers and ensure effective communication between our remote workers and our clients. If any communication issues do arise, we will work closely with our clients to address them promptly and effectively.

How does Medical Virtual Assistants Company (MVAC) maintain quality control of the virtual assistants?

We understand the importance of maintaining quality control to ensure that our clients receive the highest level of service and support. Here's how we maintain quality control of our remote workers:

Team Manager Supervision: We have a team manager who supervises every 10 employees. This ensures that our workers have access to regular feedback, coaching, and support to help them maintain high standards of performance.
Quality Monitoring: We monitor the quality of our workers' performance through regular evaluations and customer feedback. This helps us identify areas where improvements are needed and provides us with the opportunity to provide additional training and support to our workers.
Performance Metrics: We have established performance metrics that we use to evaluate the performance of our workers. These metrics are designed to ensure that our workers are meeting our high standards for productivity, accuracy, and customer service.
Continuous Improvement: We are committed to continuously improving our services and processes to ensure that we are providing the highest level of service and support to our clients. This includes soliciting feedback from our clients and using that feedback to make improvements to our services.

By implementing these measures, we are able to maintain quality control of our remote workers and ensure that our clients receive the highest level of service and support. We believe that our commitment to quality control is a key factor in our success as a remote services company.

Still Have Questions?

Be sure to send us an email at va@medicalvirtualassistantcompany.com