Receptionist

Our Virtual Assistants provide administrative and clinical support to your company / practice . They are fully trained in administrative and clinical side!

Cost Savings

Virtual assistants can be less expensive than hiring a full-time receptionist, as they work remotely and do not require office space or equipment.

Flexability

Virtual assistants work from office with an encrypted internet, they are dedicated employee for your practice. If Virtual Assistant calls out you will have the coverage for that.

Patient Satisfaction

Virtual assistants can provide professional and efficient support to patients, ensuring that calls and inquiries are handled quickly and effectively.

Professional Image

Virtual assistants can provide a professional and polished image for the company, helping to enhance the company's reputation and customer relationships.

What Are Some Virtual Assistant Tasks?

Answering and directing incoming calls to the appropriate department or individual within the company.
Handling customer inquiries and requests through phone, email, chat, or other digital channels.
Managing appointments, schedules, and calendars for company employees.
Responding to voicemail messages and following up with callers as needed.
Maintaining accurate records of customer interactions, appointments, and other relevant information.
Coordinating with other departments and teams within the company to ensure that customer needs are met.
Providing general administrative support, such as data entry, filing, and other tasks as needed.
Work on Clinical in boxes
Work on Billing (Hold Buckets, Credentialing, Verification of Insurance benefits, Prior Authorization)
Many more!

Virtual Assistants play an important role in the day-to-day operations of a company, by providing professional and efficient support to customers and employees. This can help to improve customer satisfaction, streamline administrative processes, and enhance the overall image and reputation of the company.

Key Skills

Communication skills: Strong communication skills are essential for virtual assistants. They are able to communicate effectively with callers and colleagues using a variety of communication tools such as phone, email, and instant messaging.
Customer service: Virtual Assistants have strong customer service skills and are able to provide a friendly and professional experience for callers.
Multitasking: Virtual Assistants are able to handle multiple phone lines, messages, and administrative tasks simultaneously.
Organization skills: Virtual Assistants are highly organized and able to manage their time effectively. They are able to prioritize tasks and ensure that callers are directed to the appropriate person or department.
Attention to detail: Virtual Assistants are detail-oriented to ensure that messages are accurate and calls are properly routed.
Technical skills: Virtual Assistants are comfortable using a variety of software applications and tools, such as phone systems (VOIP) and customer relationship management (CRM) software.
Problem-solving: Virtual Assistants are able to think critically and solve problems as they arise, such as dealing with upset callers or handling emergency situations.

How Can Virtual Assistants Help You and Your Patients?

Appointment Scheduling: A Virtual Assistants can manage appointment scheduling and rescheduling, which is a critical aspect of managing chronic diseases. Patients with chronic diseases often require regular check-ups, medication refills, and follow-up appointments, which can be easily managed by a remote receptionist. Remote receptionists can also schedule annual wellness visits for patients and confirm appointments with them.
Pre-visit Screening: Virtual Assistants can perform pre-visit screening for patients by asking them questions related to their health and wellness. This can help providers to identify potential risk factors and prepare for the visit accordingly.
Reminder Calls and Messages: Virtual Assistants can be used to send reminders to patients about their upcoming appointments or medication schedules. This helps to ensure that patients don't miss appointments or forget to take their medication.
Follow-up Calls: Virtual Assistants can make follow-up calls to patients after their annual wellness visit to check on their progress and ensure that they are following any prescribed treatments or lifestyle changes.
Data Collection: Virtual Assistants can assist providers in collecting and recording patient data such as vital signs, family medical history, and lifestyle habits. This can help providers to identify potential health risks and develop personalized treatment plans for their patients.
Support for Remote Monitoring: Virtual Assistants can help to support remote monitoring of chronic diseases by reminding patients to take measurements such as blood pressure, glucose levels, or oxygen saturation. They can also collect and transmit this data to the relevant care providers, enabling them to monitor patients remotely and make timely interventions.