01 — Virtual Medical Assistance
Reliable Support for the Work Behind Every Patient Interaction
Our virtual medical assistants support the administrative and coordination functions that keep healthcare practices running smoothly.
Patient Access & Communication
- Appointment scheduling and rescheduling
- Calendar management
- Patient appointment coordination
- Patient follow-up
- Answering and managing phone calls
- Patient communication and administrative inquiries
- Insurance information coordination
- Referral coordination
- Patient intake and administrative support
- Follow-up on pending appointments, referrals, and documentation
Our teams help practices maintain responsive patient communication while reducing the administrative workload on physicians and in-house staff.
02 — Clinical & Administrative Support
Supporting Clinical Workflows Without Adding Administrative Burden
Clinical teams spend significant time managing administrative processes surrounding patient care. MVAC provides structured support for these workflows so healthcare professionals can focus more of their time on clinical responsibilities.
Clinical Support
- Clinical administrative support
- Clinical inbox administration
- Medication refill coordination
- Medication prior authorization management
- CoverMyMeds management
- Patient documentation coordination
- Medical information coordination
- Provider workflow support
- Clinical task management
- Follow-up on outstanding clinical administrative items
Referral & Insurance Coordination
- Insurance referral coordination
- Referral processing and tracking
- Insurance reference coordination
- Authorization-related documentation
- Communication with relevant insurance stakeholders
- Follow-up on pending referrals and authorizations
- Coordination of information required for patient services
Our support can be structured around the specific workflow of each practice, specialty, provider, or healthcare organization.
03 — Prior Authorization & Medication Support
Helping Practices Navigate Time-Intensive Authorization Workflows
Prior authorizations and medication-related administrative processes can create significant delays for both practices and patients.
MVAC provides administrative support throughout these workflows, including:
- Medication prior authorization management
- CoverMyMeds management
- Prior authorization submission support
- Authorization status tracking
- Documentation coordination
- Follow-up with relevant stakeholders
- Medication refill coordination
- Administrative communication related to medication requests
- Tracking outstanding authorization requirements
The objective is to keep authorization workflows organized, visible, and moving forward.
04 — Revenue Cycle Management
Administrative Support Across the Revenue Cycle
Efficient revenue processes depend on accurate, timely, and consistent administrative execution.
MVAC provides support across key revenue cycle functions, helping practices manage administrative workload while maintaining organized billing workflows.
Revenue Cycle Support
- Revenue Cycle Management (RCM)
- Claims submission
- Claims-related administrative support
- Billing administration
- Coding administration
- Insurance-related coordination
- Claims follow-up support
- Revenue-cycle documentation
- Administrative data management
- Outstanding billing workflow coordination
Our teams can support specific components of the revenue cycle or operate as an extension of an existing billing and administrative department.
05 — Care Management & Population Health
Supporting Structured, Patient-Centered Care Programs
Healthcare organizations increasingly need structured processes to monitor, coordinate, and manage patient populations beyond the traditional office visit.
MVAC provides operational support for care-management and population-health programs, including:
Chronic Care Management — CCM
Administrative and coordination support for Chronic Care Management workflows, including patient communication, documentation coordination, scheduling, follow-up, and program administration.
Transitional Care Management — TCM
Support for post-discharge coordination and administrative workflows associated with Transitional Care Management, including patient outreach, scheduling, follow-up, and documentation coordination.
Population Health
Operational support for population-health initiatives, including patient outreach, data coordination, follow-up workflows, care-gap administration, and population-level program support.
ACO Support
Administrative and operational assistance supporting Accountable Care Organization workflows, including coordination, documentation, patient outreach, data-related administration, and other practice-level operational requirements.
06 — EMR / EHR & Healthcare Technology Support
Helping Your Team Work Efficiently Across Healthcare Systems
Healthcare operations increasingly depend on connected digital systems. MVAC provides administrative and operational support around the systems your practice already uses.
EMR / EHR Support
- EMR/EHR administrative support
- EMR/EHR integration support
- Patient record administration
- Data entry and records management
- Clinical inbox administration
- Workflow coordination
- Documentation management
- Information organization and retrieval
- Administrative system support
Our teams can integrate into established workflows and work alongside your internal technology, clinical, and administrative teams.
07 — Strategic & Operational Support
Beyond Staffing: Supporting Better Healthcare Operations
MVAC also provides higher-level operational support for organizations looking to improve how their healthcare operations function.
This layer goes beyond routine administrative assistance and focuses on the processes, risks, and operational structures that influence long-term performance.
Strategic Positioning
We support healthcare organizations in evaluating and strengthening their operational positioning, service delivery structures, workflows, and support models.
Risk Assessment
Our teams can assist with identifying operational risks, workflow gaps, administrative vulnerabilities, and areas requiring greater process control.
Operational Support
- Workflow assessment
- Process improvement
- Administrative process design
- Operational coordination
- Departmental support
- Workflow documentation
- Process standardization
- Administrative quality-control support
- Operational reporting and coordination
The objective is to help healthcare organizations build operational systems that can support growth without unnecessarily increasing internal administrative burden.
08 — Integrated Healthcare Support
One Partner Across Multiple Healthcare Workflows
Healthcare functions rarely operate independently.
An appointment may lead to a referral.
A referral may require authorization.
An authorization may involve medication coordination.
A patient may then require care-management follow-up.
Each stage generates administrative, clinical, billing, and documentation requirements.
MVAC is designed to support these interconnected workflows.
A Typical Integrated Workflow
Patient Access
Appointment scheduling → patient communication → calendar management
Clinical Administration
Clinical inbox → documentation → medication/refill coordination
Referrals & Authorizations
Insurance/referral coordination → prior authorization → CoverMyMeds → follow-up
Revenue Cycle
Billing administration → coding administration → claims submission → RCM support
Care Management
CCM → TCM → population health → ACO support
Operational Oversight
Workflow management → risk assessment → strategic positioning → process improvement
This integrated approach allows practices to use MVAC for individual functions or combine multiple services into a broader operational support model.
09 — Build Your Own Support Model
Support That Fits Your Practice
Every healthcare organization operates differently.
Some practices need a dedicated virtual medical assistant. Others need specialized support for prior authorizations, claims, care management, or clinical administration. Larger organizations may require multiple functions operating together as an extension of their existing team.
MVAC allows organizations to build a support structure around their actual operational requirements.
You Can Engage MVAC For:
Dedicated Support
A dedicated virtual professional working within your practice's established workflows.
Specialized Support
A team focused on a specific function such as RCM, prior authorizations, clinical administration, referrals, or care management.
Multi-Function Support
Multiple MVAC teams supporting connected administrative, clinical, revenue, and operational functions.
Extended Operations Support
A broader outsourced support model covering multiple healthcare workflows and operational requirements.
10 — Our Service Categories
For organizations looking for a quick overview, MVAC services include:
Patient Access & Administration
- Appointment scheduling
- Calendar management
- Phone answering
- Patient communication
- Patient follow-up
- Insurance coordination
- Referral coordination
Clinical Support
- Clinical administrative support
- Clinical inbox administration
- Medication refill coordination
- Clinical workflow support
- Documentation coordination
Authorization & Medication
- Prior authorization management
- Medication prior authorizations
- CoverMyMeds management
- Authorization tracking
- Referral and insurance coordination
Revenue Cycle
- Revenue Cycle Management
- Claims submission
- Billing administration
- Coding administration
- Claims-related support
- Insurance-related administrative workflows
Care Management
- Chronic Care Management (CCM)
- Transitional Care Management (TCM)
- Population health support
- ACO support
- Patient outreach and follow-up
Healthcare Technology
- EMR/EHR administrative support
- EMR/EHR integration support
- Records and data administration
- Healthcare workflow support
Strategic & Operational
- Strategic positioning
- Risk assessment
- Workflow assessment
- Process improvement
- Operational support
- Process standardization
